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Spring Lash Shed


Spring Lash Shed.

Twice a year, Spring and Autumn, our bodies react to the changing seasons. Our bodies decide it’s time to shed our hair (including our lashes) faster than usual to adjust to the new temperatures and/or increase in sunshine.

Unfortunately, this means that your lashes may fall out faster than usual, resulting in lashes not lasting as long and also the need for a shorter time between infills.

Don’t worry though, this will only last for one or two lash cycles and you and your clients will be back to normal before you know it!

Our advice is to explain this to your clients before each appointment. This will manage expectations and also provide a reason for infills to be booked sooner than they are used to.

If you have any questions or want more info, get in touch!

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So You’ve Got a Faulty Lash Adhesive?

Faulty Adhesive

You’ve been sent a faulty lash adhesive. Or have you?

This may be a controversial subject but we hope this article helps with getting to the bottom of some common adhesive issues that we all suffer with from time to time…

To start this off, we’d like to state that we are talking about all EU regulated lash adhesives, not just ours. So this blog should help you no matter what brand you currently use.

We bet that at some point in your lash career you have been faced with some form of lash related issue. Here are some of the most common that you have probably experienced before:

1. A regular client suddenly has poor retention.
2. Your adhesive isn’t working as it used to, even though you buy the same one each time.
3. You were recommended a certain adhesive by several other lash artists but you can’t get on with it.

Most of the time, with these 3 issues, the go-to answer is often ‘It’s obviously a faulty glue‘.

If that’s what you believe, you then have to go through the hassle of contacting the supplier to complain, which is an inconvenient draw on your valuable time. The supplier will then either organise a replacement, ask to get it back in for testing or worst of all, ignore your issue (We can’t believe some suppliers do actually just ignore customer complaints, but that’s another story).

After contacting the supplier, you then worry about the other appointments that are booked in. How can you do those appointments if your adhesive is faulty, right? You may even consider re-doing your clients that had poor retention for free when you sort out the adhesive problem.

All of this adds stress to your already busy day and takes up more of your time, effort and potentially, your money.

This will lead you to feel let down by the supplier and anxious about future clients appointments. A horrible situation all caused by “faulty lash adhesive”.

Sound like something that’s happened to you before? Well here’s the kicker… it doesn’t need to happen and you don’t need to worry. Let us tell you why…

(Here’s the controversial part)

If you buy your adhesive from a supplier that stocks EU regulated, compliant, made within the EU adhesives, there is a 99% probability that you will NOT get a ‘bad batch’.

EU adhesives are manufactured and bottled in such a regulated and controlled way, that it is near on impossible for there to be problems or faults during the manufacturing process.

So if the adhesive you use isn’t working for you, we want you to feel confident in knowing that it is almost definitely NOT down to an adhesive fault and more likely down to environmental, storage or application issues.

The best course of action is to consider what may have changed for the adhesive to suddenly stop working?

There are literally tens, if not hundreds of reasons as to why your adhesive isn’t working as it should but here are a few considerations. Some are extremely likely and other are less likely but still a possibility.

Temp/Humidity – This one should be commonly known, but if you were trained over 3 years ago, temperature and humidity control may not have been taught. For your adhesive to work well, your environment needs to be at a specific level. The optimal levels for your adhesive should be easily available from your lash adhesive supplier. Keep the temperature and humidity right and you’ll notice a huge increase in the performance of your adhesive.

Incorrect Storage – Your adhesive needs to be stored in a safe and correct way at all times. This is normally in a cool dark space or even a vacuum sealed container (ask your supplier for ideal storage conditions). If you are mobile and leave your adhesive in your car overnight then your adhesive will not last. Alternatively, if you lash in a conservatory, do not leave your adhesive in the conservatory overnight or through the day as it will also go bad. Just one lapse in storage conditions is enough for the adhesive to go bad, so make sure you make a conscious effort to store your adhesive correctly. This goes for Keeping the lid secured at all times and also making sure you replace it quickly after every use.

Speed of Application – All adhesives work differently, some are slow and thick and others are fast and thin. Each adhesive will dry at different speeds and will even change speed depending on your temperature and humidity. As mentioned above, if your environmental or storage conditions are not perfect, the adhesive will behave differently than you are used to. If the adhesive sets before you place the extension on the natural lash, you’ll get poor retention. Get to know the speed of your adhesive and adjust your technique accordingly.

Client Natural Lashes – Your adhesive will not work the same on a client with dry thick lashes compared to a client with oily thin lashes. As you know, every client is different which is why we use different lash styles, but the same goes for adhesive. You need to assess your clients natural lashes before you start and then prep the lashes correctly for your adhesive to work the best it can.

Adhesive is Old/Gone Off – Adhesives have a shelf life, a ‘once opened use by’ date and a suppliers recommendation. If you are using your adhesive outside of these parameters, it will not work as it should. This is why most suppliers now recommend replacing your adhesive every 4 weeks! This is because every time you open your adhesive, oxygen gets into the bottle and will slowly but surely make the adhesive go off. When you receive and open a new adhesive, make a note of the date and then be sure to replace it within the specified time, even if you still have some left.

Recently Switched Brand – Changing your adhesive from one supplier to another brings several potential issues. You’ll need to adjust everything already mentioned above and change your technique to suit. If you buy a new adhesive and then continue as normal without thinking about your new adhesives optimal conditions, you’re asking for trouble. All adhesives behave differently so if you swap supplier, make sure you know how to use it before getting started.

Client Aftercare – This one can’t be controlled by you but it is definitely worth noting. Clients LIE. Of course, they won’t admit that the lashes falling out was their fault and you can’t blame them. So to keep client aftercare issues to a minimum, thoroughly explain to the client, during the appointment, exactly how to look after their new lashes. Spending money on new adhesive is not needed if it just so happens that your client left the lash appointment and headed to a steam room.

Seasonal Weather Changes – We’ll keep this short as this issue isn’t that frequent. Changes in seasons affect our bodies, including our hair (eyelashes). Lashes fall out at different speeds through different times of the year. This can affect retention of lashes. Lash adhesive can take up to 24 hours to fully cure. So leaving a lash appointment and heading out into Baltic conditions can also affect adhesive performance.

Didn’t Shake Before Use – This one is simple. SHAKE YOUR ADHESIVE. If you don’t, your adhesives ingredients will not be mixed correctly and therefore will not work as it should. A vigorous shake for 1 minute (or 2 seconds on the LashBase Shaker) will do the trick.

Not Replacing Glue Blob – This fits in with the adhesive going off section. Once your adhesive is in the presence of oxygen, it starts to go off. If you do not replace your adhesive blob regularly enough (every 10-15mins depending on temp/humidity) the adhesive will not work as it should.

Now don’t get us wrong, with all the regulations and quality control in place, there is always the smallest possibility of an error. The point we want to try and get across is that there are, without a doubt, more likely reasons as to why your adhesive isn’t behaving as it should. And it could save you time, stress and money if you can figure out what the issue is so that you can work with your adhesive and not against it.

We have written this blog in the hope that we can help you understand the issues that can arise when lashing and give you the knowledge to move forward with confidence so please let as many lash artists know about this blog as possible.

And lastly, as always, let us know what you think. If you agree or disagree, we’d appreciate your opinion, feedback and any experiences you’ve had with lash adhesives.

Thanks for reading.

Note: Lash Adhesives manufactured outside of the EU is another story entirely.

All LashBase Adhesives are manufactured in the EU and fully compliant with all EU regulations.

Browse our range here: LashBase Adhesives

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Facebook Is Changing And Here’s How It Will Affect Your Lash Business

Facebook Changes

Facebook is changing and here’s how it will affect your lash business.

This may not be the most exciting topic for lash artists, but it’s definitely something that will affect you and your business, so we wanted to do our best to explain what is going on and what you can do about it.

In short, Facebook is changing its algorithms to show you more of your friends and families posts in your News Feed and, in turn, it will be limiting the amount of business page, brands and publisher posts.

This means that your lash business Facebook page is likely to be seen less and your posts will reach fewer of your clients and potential clients. Disaster, right?

There’s no denying it’s a downer, but we are all in the same boat and this is the perfect time to see this as an opportunity to beat your competition to the punch!

Before we give you a few tips on how to progress, we want to give you a little more information as to what is going on…

Mark Zuckerberg’s thinking behind these changes is that the standard Facebook News feed has become overly filled up with ads, business posts and articles. Just have a scroll through your news feed and we guarantee you are likely to see more business posts and ads than normal status updates from your Aunties trip to Stone Henge. Lots of people like Facebook for exactly this though, to numb your mind when you are bored and watch funny videos and read interesting articles (like this one). But that’s where Mr Zuckerberg disagrees. The original idea for Facebook was to connect with others and keep in touch with friends and family from wherever you are in the world. Social connection. Facebook has all but lost this at the moment and it’s been shown to be causing long-term problems for things such as mental health and well-being. Add this to the variety of pressures across the world (all that fake news stuff) and it has resulted in Mark Zuckerberg deciding to take Facebook back to what it was originally. A social network.

But please see this as a good thing. Those that offer great content and regularly engage with clients/followers will still do well.

So here are a few little tips to get you started on the new Facebook landscape:


One of Facebook’s buzz words is “Community” and Facebook groups are exactly that. A community of people that share the same interests and enjoy chatting about said interest. So why not consider creating a Facebook group for you and your clients to discuss appointment times, ask open questions about treatment and even run little competitions for freebies to your regulars. This will not only help keep you visible on Facebook but it will also build stronger bonds and loyalty amongst you and your clients.

Engaging Content/Conversations

Staying with Facebook is still very important but the way you manage your page will need to change. Facebook wants to boost real social connections. And what they mean by that is real authentic conversations. When you do your Facebook posts, ask a question. And when a follower replies, answer them back. If you can get genuine conversations going back and forth, Facebook will see your posts activity and will boost you up the rankings. The main takeaway from this… Be genuine. Have an actual interest in your clients and that will help with your business pages awareness but it will, more importantly, breed loyalty and positive word of mouth.

Other Social Networks

I am sure you are all aware that Facebook is not the be all and end all of social media. Why not do a little bit of research (Google) on how to use other platforms well for business. The choices are endless, Snapchat, Instagram, Twitter, Pinterest and YouTube are all great for business if you know how to use them. So spend a few hours each week researching and practising until you find your niche.


Another option is to try and move away from using Facebook as your primary way of contacting clients. Create an email list and send your availability to regulars, email your latest promotions or even start a little newsletter to let everyone know how you and your business is getting on. Again, this will help build loyalty and also improve your authority as a business.


The old school text message. Everyone looks at their phone and it’s practically impossible to ignore a text (unless you are avoiding a desperate ex). So using texts to confirm and book appointments is an easy way to keep everyone up to date with what’s going on in your business.

Let us know how you get on and if any of these tips help you and your business. We love a success story.

So just to finish (and repeat)… The changes Facebook are making is for the greater good. See this as an opportunity to get ahead on your competition and above all else, always stay positive.

Thanks for reading and as you know, Facebook loves conversations so please get in touch with us on Facebook and start a conversation with us about anything lash or business related and we’ll happily give you our time!

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Glamcor or Pro Ring Light?

Glamcor or Pro Ring Light

Lighting has become almost as important as the tweezers in your hands and with good reason. Great lighting will make your work easier, your photos look better and will help you improve your lashing skills. All of these points are reasons to seriously consider investing in a decent lighting set up.

Up until recently, if you wanted the best lighting system, there was only one place to go… Glamcor. However, times are changing and there’s a (relatively) new kid on the block. The Pro Ring Light. So we want to put both to the test and try to figure out which one, in our opinion, is best. We are going to break down different sections to get a clear and honest comparison that we hope will help to make a decision easier.

Products being compared:

Glamcor Classic Revolution
LashBase Pro Ring Light 18”

Glamcor or Pro Ring Light

Please note: We are specifically talking about these two products. Other models may vary.

Let’s get started…


We know you may “get what you pay for” and can sometimes “pay for the name”, but the difference in price between these two lights is enough to make anyone think twice. Glamcor are asking for an eye-watering £210 for their latest beauty light and that may sound like a good deal if you consider how popular and respected they are, but when you know that the Pro Ring Light comes in at a very reasonable £129.99 (On sale now for £114), it makes you want to dig a little deeper. That being said, if you were going to choose a new light on price alone then the huge difference is enough to easily pick a winner for this section.

Our Choice: Pro Ring Light

Light Quality

This one is not so clear-cut. Both lights offer the best daylighting available. Crisp 5600k lighting. However, that is where the similarities end. The Glamcor Revolution has 2 arms, one longer than the other, both with lights attached and both flexible. This means that the manoeuvrability to get your lighting into the right place is excellent, especially due to having one arm longer that the other to reach across the other side of the clients face. The Pro Ring Light, however, offers the most even coverage. This means that you don’t get shadows in places where shadows shouldn’t be. It’s worth noting that it only has a pivot point to adjust the angle of the light from the stand, but that being said, the 18” option offers enough coverage to light the whole face without the need for more flexibility. It really comes down to your needs and workspace for which one is more suitable.

Our Choice: Draw


Both lights offer a lot more than just “on and off” settings, which is great for many different reasons. We’ll start with the Glamcor Revolution. You get a smart looking touchpad with 5 different touch settings. Using the Glamcor couldn’t be more simple. Tapping on the touchpad cycles through the light settings as well as turning it on/off. You then have the option of moving the flexible arms into your desired position. The Pro Ring Light, on the other hand, has a dial and a digital display to go from 1-100%. It’s easy to use, clearly displayed and also gives you complete control. Turning the Ring Light on and off is done via a switch and not using the dial. To conclude this section, The Pro Ring Light has a lot more options when it comes to the amount of light and the digital display is great, but the Glamcor definitely has more style and the flexible arms add to the functionality. This is a close call and there are arguments either way.

Our Choice: Draw

Build Quality

Both are the crème de la crème of lighting and offer the best build quality that money can buy. That being said, there’s no hiding that a Glamcor can suffer from technical issues from time to time. It’s because of this that the Pro Ring Light pips the Glamcor on this one. It is sturdy, strong and extremely reliable. This means that you can expect the Pro Ring Light to see you through a lot of your lashing career before needing a replacement. Whereas the Glamcor can be hit and miss. Let us be clear though, by hit and miss we mean 1 in 100 may have an issue within the first year, which is nothing out of the ordinary, so don’t let that put you off.

Our Choice: Pro Ring Light

Customer Support

For those that own a Glamcor, you may have already experienced their brilliant customer service. All you have to do is email them with your issue and they deal with it immediately. You’ll go a long way to try and beat the customer support and it’s one of the main reasons why they have the reputation they do. Getting extra parts or claiming on your warranty is easy and most of the time it’s quick and free. Don’t get us wrong, the Pro Ring Light service is great. You have an issue, you come to us, we deal with it. But the no questions asked attitude from Glamcor is something that really eases any friction when it comes to issues.

Our Choice: Glamcor


They say love is in the eye of the beholder, so feel free to disagree with us on this point. Don’t get us wrong, the Glamcor is unmistakable. You don’t even need to see the logo before you know what it is. It’s sleek, stylish and has great lines, but our choice for this section goes to the Pro Ring Light. Even someone that doesn’t know what they are looking at is impressed when they see you have a Pro Ring Light. It looks professional, it’s very slim and it oozes class. It’s also the latest “in” toy, which just adds to the appeal.

Our Choice: Pro Ring Light


The difference here is very similar to the difference between an iPhone and a Samsung (bear with us on this one). Like iPhone, Glamcor offer a range of accessories, but barely any come as standard and they all cost a small fortune. Yes, you can get a good selection, but is it really worth the money? We’ll leave that for you to decide. That makes the Pro Ring Light a “Samsung”. It comes with loads of free accessories, extras are cheap and they can be found pretty much anywhere. High quality, low price. This section has only one winner…

Our Choice: Pro Ring Light


Both the Glamcor and the Pro Ring Light come with a smart carry case and both weigh around the 2kg mark. This means they are both light, easily transportable and great for using if you are mobile or salon based. The Glamcor case is a rectangle in shape and the Pro Ring Light is square. Both have logos on the side too. The main difference is that the Pro Ring Light stand comes as a separate item and does not fit in the bag. This may be seen as inconvenient by some. So because of that fact, we have made our decision.

Our Choice: Glamcor

The Result

We’d like to start by saying that both lights are brilliant and you will struggle to find a better option for premium lighting. Getting a great light is definitely something you should consider this year if you don’t already have one. They practically pay for themselves with the quality of your photos and how much easier they make your job.

Now, although we love the Glamcor Revolution because of the style, quality and support, there’s no denying that the price point is quite high. The price alone is enough to put some people off and for that reason as well as the fact that you get more for your money, our new favourite has got to be the Pro Ring Light.

It’s professional, stylish, comes with loads of gear, offers the best lighting and doesn’t cost you the world to own one. We definitely recommend looking into them.

Winner: Pro Ring Light

Thanks for reading. We’d love to know your opinion and what you favourite light is. So get in touch!

Want to know more about these lights? Click the following links to read more:

LashBase Pro Ring Light

Glamcor Classic Revolution

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6 Policies That You Need To Implement Now

6 Policies That You Need To Implement Now

6 Policies That You Need To Implement Now

Implementing new policies can be tricky. Lots of lash technicians put this off through fear of it having a negative effect on their business. They believe that doing so could result in losing clients, earning less money and causing them more stress than it’s worth, but that’s where they are wrong.

If you can action each of these 6 things, not only will you make more money, you will improve your reputation and you will be less stressed as a result.

So please read and then action the following 6 points. Trust us, you won’t regret it.

The Non-Refundable Booking Fee Policy

We bet about 95% of lash technicians have had at least 1 no-show within the last 6 months right? You sit around, twiddling your thumbs, waiting for a client that is never going to turn up. This means that you end up losing out on valuable time and money. Not to mention the stress it causes. Clients never think about that fact that you are running a business and that you need money to live and why should they?

This is why a non-refundable booking fee is great. If you take a small amount of money from the client when they book in, we guarantee your no-show rate will drop massively. It also means that if you ever do get a no show, you will still have made a little bit of money to compensate you for your wasted time.

You may think that asking for some money up front will scare clients off, but think of it this way… If a client is 100% going to get their lashes done with you, what’s the difference in paying it now or after? The clients that refuse to pay are the ones that are most likely to be a no-show anyway. So it’s a win-win.

If you don’t know what to write or say, here’s an example you can use for your policy:

To secure an appointment, I require a non-refundable booking fee. This fee will be discounted off the cost of your treatment. Payment is made when you initially book, either by PayPal or bank transfer (if over the phone/online) or also in cash in person if you prefer.

The 24/48 Hour (or more) Cancellation Notice Policy

Moving on from no-shows to the equally as frustrating clients that cancel just hours before an appointment. In your clients head, there is nothing more they could have done. They have called/messaged and let you know the moment they knew themselves that they couldn’t make it. But that doesn’t help the fact that you are now stuck with an empty slot and no time to fill it.

This is where having a 24/48 hour cancellation policy comes in. If you don’t know what a 24/48 hour cancellation policy is then, in short, if a client cancels their appointment with you under 24 or 48 hours (you pick the timing) before the actual appointment, you still get a percentage (if not all) of the booking fee. If you make your client aware of your policy when they book, you will notice that clients will start to give you more notice when they cancel or if they can’t, they will have no choice but to accept. No one likes paying for nothing so we are not saying that it is fun and easy taking money from a client for nothing. But what it definitely will do is ensure clients give you as much notice as possible through fear of having to pay.

One thing we have found that doesn’t work is having a cancellation policy where you ask for 50% or even 100% of the treatment cost. If the client doesn’t care enough to give you the correct amount of notice, they certainly aren’t going to give you any more money for it. This is why taking the booking fee is perfect. It then becomes your leverage for cancellations as you already have the money from them instead of asking for it even though they aren’t coming.

Again, here is a ‘free to use’ example of a 24/48 hour cancellation policy wording, which you can add to the booking fee policy text:

I require at least 24/48 hours notice for any clients that need to cancel. If you cannot provide this notice it will result in the loss of your booking fee. This policy is set as I would not be able to refill the cancelled slot in under 24/48 hours.

The Client Lash Hygiene Policy

Hands up who hates it when a client turns up with an entire factories worth of MAC on their face?

Unfortunately, it’s not your clients fault if you haven’t made them aware that wearing make up is a no-no and that it only wastes time. So make sure you have a very clear no eye makeup policy in place. This will ensure that your client will turn up with fresh, clean lashes and lids, ready for being lashed. It also works the other way, if they turn up with a face full of makeup, they will already be aware they are wasting their own time as you will need to spend part of their allocated slot to lash prep and cleansing.

This one isn’t really that awkward to implement, so mentioning it during the consultation is fine. However, to cover your own back, here’s an example that you can use on your website or policy documents:

I’d like to give every available minute possible to applying your lashes. So please arrive at your appointment, whether it is for an infill or full set, with NO eye makeup on. Eye makeup can affect lash extensions and removing it takes up time and eats into the slot you have paid for.

The Early/Late Policy

Whether a client is early or late, it can negatively affect your day. Clients may think they are doing you a favour by turning up early, completely unaware that those 10 minutes are sacred and that they are stopping from drinking that cuppa you’ve been dying for since this morning. Clients will also turn up late, thinking that being 15 minutes late won’t affect anything. What they don’t know is it means less time for lashing, it means you’ll be more rushed, resulting in poorer work and neither of you wants that. So a simple Early/Late Policy solves both issues.

Here’s an example:

Please arrive at your appointment on time. If you arrive early, please wait until your allocated slot as I may be with another client, preparing for your appointment or even tending to personal matters. If you are late, please note that the time will come out of your allocation which may result in less lash coverage.

The No Audience Policy

Most lash rooms can fit 2 maybe 3 people in. So when a client turns up with their Friend, Mum, Child, Dog, Sister, Auntie and 3rd cousin twice removed, it can cause unneeded distractions. You don’t want to spend your time entertaining an audience whilst attempting to master something as precise as a set of lashes, so make sure your clients are aware that additional guests are not permitted, unless prearranged, of course.

Need help with the wording? Here’s an example:

Due to my insurance, children and/or pets are not allowed. Also, because of the size of my lash room, unless prearranged, friends and family members are not permitted during your appointment.

The Infilling Other Technicians Work Policy

This one is up to you but we think you should seriously consider taking this policy on board. The reason for this is because other technicians use different products and may not have the same quality and care for their work. If you start mixing products and clearing up the other technicians’ mess, you’ll only waste time and the outcome won’t be ideal. This may then result in clients being unsatisfied with you, not their previous technician.

So use this wording and offer a removal and full set instead:

Due to the high quality of products I use, I will not infill another technicians work. A removal and full set would be required in this instance.

If you can implement all of these policies, we promise you will see a positive change in the attitude of your clients and also your reputation.

You may lose a few clients to start with, but they really aren’t the clients you want to build your business on.

Good luck out there and let us know if you have any other policies in place that help keep your business running smoothly.