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Client Losing Lashes? Who’s at Fault?

Lash Retention

How to tell if your client losing lashes is your fault or not.

It’s a new day of lashing but it’s the same old story… Your inbox is littered with clients claiming that their lashes are falling out.

Of course, they think it’s your fault and most likely you think it’s theirs!

So who is in the wrong here?

Take a look at the 2 pictures below which will go some way in showing you what may have gone wrong. Both pictures are of a clients lash that has fallen out after their appointment.

Lash Comparison

As you can see, picture 1 has a lash fan attached to the natural lash. You can see that the fan is wrapped beautifully around the lash and the answer is very simple. It’s all because of the lash cycle. If your client ever shows you a picture like this then you can confidently explain that their lashes (just like the hair on their head) grow and fall out over a period of time. It’s another great reason for regularly booking in infills with your clients to keep them topped up.

Are you at fault? DEFINITELY NOT.
Is your client at fault? NO, unless they are picking, pulling and damaging their own lashes.

Now, picture 2 is a different story. As you can see, there is no natural lash attached to the fan. This is always a big warning sign. This means that the lash extension was not bonded correctly to the natural lash at the initial appointment. There is one main reason for this and that is that you may be using the wrong adhesive for your speed and environment. In short, if the adhesive is setting too quickly, it will set before a proper bond can form with the clients natural lash, which means poor retention. The other less likely reason (but still worth talking to your client about) is aftercare. If there is poor or no aftercare, the lashes bonds can be broken.

Are you at fault? More than likely.
Is your client at fault? Unlikely, however, poor aftercare can be a factor.

If you are getting a lot of clients with lashes falling out like picture 2 is showing then it may be time to change adhesive or if possible adjust the environment you work in.

Most suppliers will stock different speeds of adhesive to help combat this issue. If you use a 0.5-1 second adhesive, drop to a 1-2 second. If you already use a 1-2 second, try a 2-3 second. You can also make sure your lash room stays at a regulated humidity and temperature that will help you work with your adhesive. Eventually, you will find what works best for you as we can tell you one thing for definite…

There is no such thing as THE BEST adhesive, only what is best for you.

As a bonus and if you fancy a little bit of lash retention porn, check out this 5-week old fan holding on in there! Beautiful.

Volume Fan

Photo credit: Ava Scarlett Beauty

Please share this with anyone you think it might help!

P.S. Check out our lash adhesive sample pack HERE and find your new favourite.

Thank you for reading.