Free Standard Shipping is available on orders over £30 + VAT (£36). Free Shipping is only available to UK Mainland, Highlands/Islands orders.
How will my order be delivered?
Our Shipping System: LashBase are proud to have contracted some of the best International Couriers – DPD, UK Mail, Hermes, FedEx, UPS, DHL and Royal Mail.
We offer a Standard Shipping option which is operated by the courier Hermes. The service is 48-72 hours with Saturday deliveries, making it convenient to order at all times throughout the week. Delivery costs are £2.99 or FREE if your order is over £30 + VAT (£36). If you miss your delivery, Hermes will attempt to deliver your order again the following day. If you are unable to receive your delivery after an unsuccessful 3rd attempt, the order will be returned to us at a cost. If you wish to have the order resent, shipping fees will apply.
We also have a Premium Next Day delivery option operated by Interlink. If you order by 3pm, Monday to Thursday, you will receive your order the next day, plus, if you leave your mobile number at checkout, a text message will be sent to your mobile with a 1 hour slot for the expected time of delivery, if this doesn’t suit, simply reply to the text to change the day of delivery, orders on a Friday will be delivered to you on Monday. We also provide the option for guaranteed delivery before either 10:30 or 12:00 depending on your choice and also the option for Saturday or Sunday delivery. You can also leave special delivery instructions like “leave with next door”. Please note, it is your responsibility should your request result in a failed or lost delivery. If you are unable to receive your delivery after an unsuccessful 2nd attempt, the order will be forwarded to a pickup shop (local to you) where it is held for 7 days. If it is failed to be collected, it will be returned to us at a cost which will then be deducted from any refunds. If you wish to have the order resent, shipping fees will apply.
From your Order Basket, you will get a choice of delivery service with an accurate price. For urgent Saturday deliveries, there is an option at checkout to use a Royal Mail Special delivery. All orders placed before 2:00pm Monday to Friday will be packed and dispatched same day. We do not despatch and the couriers do not deliver on Sunday or Bank Holidays. Interlink do not deliver on Saturdays.
For orders up to 500grams in weight, the premium courier service is £4.99. All shipping charges are based on weight and location. In some cases it may work out cheaper to use Standard or Royal Mail postage, you will be given a choice at checkout. European Deliveries by DPD and World Wide shipping will be handled by UPS or FedEx with international orders needing to be placed by 12:00 GMT for same day dispatch. Prices and delivery times are very dependent on location, weight and size of goods ordered. Our “Basket” has a shipping calculator built in and will give accurate shipping costs for most orders. If the location, weight or size is not programmed into our system you will not be shown shipping options and you must email for a price.
We are required by law to charge VAT on all shipping rates including Royal Mail.
Deliveries are made anytime between 8am and 8pm and delivery schedules are in working days. For example, if you order on a Friday and choose the 2-3 day service, day 1 will be the Monday. If you need your order by a certain time, please contact firstname.lastname@example.org or call 02392251425 and we will organise this for you.
Opening Times: Internet – 24 hours a day seven days a week 52 weeks a year Office and warehouse – Monday to Friday 9:00 to 5:00 The office is Closed on Saturday & Sunday, phones will not be answered and no dispatches made.
Please ensure that someone will be available at the delivery address specified to sign for the order during the day, as most orders have to be signed for. If your order does not arrive within 3 days after the expected time of delivery please contact LashBase for information.
Customs, taxes and other fees.
International orders may be subject to Custom, Taxes and other fees. These charges are not the responsibility of LashBase. The customer will be liable to pay in full. It is the customers responsibility to check the potential charges and organise payment for any Custom, Taxes and other fees incurred prior to receiving the goods.
Most shipments to AFRICA must be paid by Bank Transfer. Please contact LashBase