Customer support portal
We’re big on education, which is why we do our research. We know where our products come from, how they are made, and we ensure they meet all beauty regulations. We know the importance of product quality, which is why everything we stock has thought, and hard work put into it. We don’t cut corners; we do everything by the book and that’s something we think is worth shouting about.
HELP & FAQs
We accept credit/debit, Pay on Collection, PayPal, Google Pay, Klarna, BACS. Read more in our Terms of Service here.
For orders using the ‘Pay on Collection’ method of payment, we will hold your order for 7 days to give you time to come in, pay and collect.
If you have not collected your order within 7 days, we will cancel the pending order and you will need to re-order should you wish.
Yes you can make payment by BACS (Bank Transfer) – We will only begin to process the order after the payment has been received in our bank account. Delay in making this payment may affect dispatch time.
Our Shipping System: LashBase is proud to have contracted some of the best International Couriers - DPD, DHL, and Royal Mail.
Warehouse and dispatch are open Monday to Friday 8:30 am till 4:30 pm and closed on weekends and bank holidays.
Please note, our delivery schedule is in "working days". Any orders placed on Friday before the cut-off (before 3 pm) will arrive Monday for "next day" services.
Orders placed after the cut-off (anytime from 3 pm) Friday through to Sunday, and up to 3 pm Monday, will be dispatched on Monday.
From your Order Basket, you will get a choice of delivery service with an accurate price. For urgent Saturday deliveries, there is an option at checkout to use a Royal Mail Special delivery.
Unless stated otherwise, all orders placed before 3:00 pm Monday to Friday will be packed and dispatched the same day. We do not dispatch on Saturdays, Sundays, or Bank Holidays.
International orders may be subject to customs, taxes, and other fees.
These charges are not the responsibility of LashBase. The customer will be liable to pay in full. It is the customer's responsibility to check the potential charges and organise payment for any customs, taxes, and other fees incurred prior to receiving the goods.
Most shipments to AFRICA must be paid by Bank Transfer. Please contact LashBase for more information.
We are unable to ship to PO Box addresses.
Product
RRP
Lash Extension Aftercare Kit £6 - £10
Lifted.
Brow Balm £9.99
Lifted. Lash & Brow Oil £10.99
Lash Treatment Serum £30
Sleep Mask Eyelash Protector £10 - £15
Angled Brow Duo Brush £4.99
New Premium Curved Lash Cleanser Brush £9.99
Luxury Mascara Wand £5/£8
Premium Lash Cleanser Brush £7/£10
Purified Sensitive - Eyelid and Lash Cleanser £15
Purified Sensitive Foaming Lash Cleanser Sachets (pack of 10) £2 include a cleaning brush to increase profit.
Face Cleansing Cloth £10.99
Lash Cleaning Cloth £10.99
We have a lot of handy tips and tricks on our blog on how to best to retail to clients! Check out our Top 5 Tips.
Sign up by emailing our affiliate training account manager on training@lashbase.co.uk or filling in the sign up form on this page.
Once you are enlisted as an affiliate trainer you will be able to order from your very own, exclusive online portal with ease.
It really is as simple as that!
If you would like to find out how you can customise your own LashBase Training Kit for your Training Academy, please fill in your details here and a member of the team will be in touch with more information on how to get started.
