Company Statement Regarding Supreme Adhesive – Batch Numbers S30924 and S50924
At LashBase, it’s incredibly important for us to be transparent when things don’t go as planned.
Unfortunately, we have identified a fault in our Supreme Adhesive from the batch numbers:
S30924 - Faulty batch - Selling 03/11/24 - 05/12/24 (600 ish units)
S50924 - Faulty Batch - Selling 04/11/24 - 05/12/24 (1400 ish units)
We know mistakes can happen, but we are absolutely devastated that this issue has arisen during the busiest period for lash techs—the Christmas rush. We understand the added stress and disruption this may cause at such an important time, and for that, we are truly sorry.
To make this right, we are offering:
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A replacement Supreme Adhesive from a different batch.
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An alternative adhesive from our range.
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A gift card to use at your convenience.
To claim your replacement or gift card, please fill out this form:
Once submitted, our team will process your request as quickly as possible so you can get back to doing what you do best.
As a family business, your trust means everything to us, and we care deeply about your experience with our products. To ensure this doesn’t happen again, we are conducting a full review of our production processes and implementing even stricter quality control measures.
We know how critical this time of year is for lash professionals, and we’re incredibly sorry for any inconvenience caused.
Thank you for your patience, understanding, and continued support.
The LashBase Team
